Latest News Get the latest news and updates about SMI and our products.


9 Feb 2018

SMI User Groups Announced

March dates confirmed to showcase the latest upgrade.


User Groups are being held in The Midlands and Edinburgh in March. Contact SMI if you want to reserve your place(s). We are showcasing our latest upgrades with lots of great new features including the HR Workflows. We guarantee you will learn something on the day.

29 Jan 2018

Long term Service Awards to SMI Staff

Two staff members reached 10 years of Service.


SMI have been providing software for nearly 30 years, another equally amazing fact is that 2 staff members have been with SMI for a third of that time, both reaching their 10 years of service within months of each other. Nicola Waite, SMI’s Operations Manager and Chris, our Technical Support Analyst are both valuable members of the team and SMI hope we continue having them as treasured colleagues for many more years to come. Two other employees, Matthew Webster and Sean Wright are both coming up to their 10 year and 6 year milestone, respectively this year. Who say’s Staff.Care doesn’t help you retain staff!

20 Dec 2017

Another Successful Payroll Interface

SMI are supporting our customer with the transition


SMI’s payroll partner LivePay have once again been selected as the preferred provider of a payroll bureau service to one of our customers. SMI are working with them streamline their monthly payroll by providing a payroll interface between Staff.Care and LivePay, which includes automatic enhancement calculations, multiple contract payments and conflict alerts.

24 Nov 2017

GDPR Compliant

Staff.Care manages all staffing records, security and staff access automatically


Staff.Care is already fully GDPR Compliant. Full security measures are already in place to ensure your organisation manages your staffing data in line with GDPR guidelines. One of the main advantages of Staff.Care is having all your staffing records managed within one software solution including HR, eRostering, Training Management, Skills & Competencies and Payroll Interface.

9 Nov 2017

SMI Services more popular than ever

SMI Customers extend contracts yet again


Because our customers continue to reap the multiple benefits of Staff.Care, they’re opting to renew their contracts without hesitation. Once implemented our customers don’t look back and can’t imagine returning to their old ways. Staff.Care is one certainty for the future and customers are signing 3-5 year contracts knowing their return on investment is realised immediately AND year on year.

27 Oct 2017

Major HR Workflow Improvements

Our customers spoke, we listened and we made changes


New HR workflows are now available for Contract Changes and new Staff Contract’s. Staff Contracts are now completed with minutes with new automatic calculations and balance transfers. Prompts enable you to complete all the requirements whilst linking seamlessly with the rotas.

10 Oct 2017

Autofill your Rota's in Seconds

To include your unique Rules and Needs for each individual Unit/Site


Over the past few weeks SMI have completely overhauled the autofill making it faster, better and more importantly easier to run.

Faster – the performance has been vastly improved meaning complex fills with 100’s of rules now run up to 10 times faster.

Betterensures all fill stretch rules are allocated fairly, keeping your staff happy whilst still meeting your operational needs.

EasierAutofill will never break a rule and will roster staff based on their skill mix and service requirements.

14 Aug 2017

iPlanner Scheduler Relaunch

Staff.Care now includes Patient and Clinic Scheduling.


SMI have successfully re-launched our iPlanner Scheduling module with more functionality added, providing more visibility across your staff and patient bookings. Ideal for Home Care and clinic bookings, iPlanner links your staff shifts to patient requirements, which in-turn can interface directly with payroll and invoicing. Job lists are sent via texts to staff with an integrated messaging service. Contact SMI today for more information.

31 July 2017

SMI are chosen as preferred provider again!

Two new Staff.Care implementations are underway.


SMI welcome two new customer's this month. Arthur Rank Hospice Charity, based in Cambridge, are looking to implement the full suite of services that Staff.Care can provide including eRostering, HR and the T&A interface. Alice House Hospice, based in Hartlepool, have also come on board this month, who want the iPlanner Scheduler module for their homecare services too. SMI look forward to working with both hospices over the coming years.

17 July 2017

Staff.Care’s Payroll Interface is more popular than ever.

Hours of administration time, now takes minutes!


Having successfully implemented Staff.Care for HR and eRostering purposes, the next stage for our customers is the Payroll (T&A) Interface. This interface simply streamlines the whole payroll process – automatically. Because Staff.Care provides precise data directly to your payroll software, you are assured the data, enhancement calculations and pay are accurate. The Payroll Interface has proven to save money and hours of administration time. This service is available to ALL Staff.Care customers so if you haven’t implemented it yet – what are you waiting for?

9 June 2017

The Nottingham User Group

Another successful day at Treetops Hospice Conference Suite


The SMI Team simply love the User Groups. Meeting our customers and seeing their enthusiasm for our software is one of the most rewarding aspects of the service we provide. Again, lots of wonderful comments about the new look and feel, words like ‘WOW’ and ‘Brilliant’ in adundance. As well as demonstrating Staff.Care, we also discussed further improvements with everyone, gaining invaluable feedback from our customers. We’re now all looking forward to Phase 2 of the development program – watch this space and see you all again soon!

24 May 2017

The All New Staff.Care is GREAT

But don’t just take our word for it, hear what our customers have to say


Following up from a previous news story, hear what one of our customers had to say on the new Staff.Care system: “The new Staff.Care front end is a much more professional, sleek and all round easier to use system than previous. It is clear that every effort has gone in to making sure that Staff.Care has a more refined look whilst also maintaining the same ease of use as before, with some great added extras!” – Jonathan Goldsmith, iCare & Staff.Care Administrator at St Elizabeth Hospice

17 May 2017

Edinburgh User Groups

Loving New ‘Swish’ Staff.Care!


The first of the SMI Staff.Care User Groups started with a roaring success. Delegates enjoyed seeing the new HTML5 Upgrade and learnt lots more about the new functionality whilst having their say about future developments planned for later this year. The feedback from our customers has been fantastic – the day was enjoyed by all, thank you to all those who attended.

21 Apr 2017

New Staff.Care is … WOW!

Customers are wowed by the all new look Staff.Care


“I have demoed the new front end of Staff.Care to all customers whom have moved across so far and the feedback has literally blown me away.

I have heard more than a few ooh’s and wow’s over the past month or so upon showing off the new look Staff.Care to our current and some prospective customers” – Sean Wright – Software Project Integration Manager

6 Mar 2017

Staff.Care Major Release

New face lift version is live!


The latest major Staff.Care release passed successful BETA Testing and is now in the live stages with customers already having upgrades completed today (6th March 2017). Feedback has been very positive and those customers who have already upgraded have increased their already high levels of enthusiasm for Staff.Care providing eRostering and HR functionality. Overview demonstrations are available to all customers prior to the upgrade. Have you booked yours? You will sure want to... "We want it now!" and "How soon can we be upgraded?" has been the re-occuring theme for those who have already had the demo!

Contact SMI today via our Contact Page for your demonstration and to book your upgrade.

17 Jan 2017

Heart of Kent Hospice

Go live with CPMS project provided by SMI


The project involved bespoke creation of an HL7 Queuing system for specific data entered within iCare for patient demographic, assessment and medication information. This is then fed via an HL7 service to a central patient information system covering the whole of West Kent CCG. SMI were involved from the very beginning all the way through to implementation.

“SMI provided Heart of Kent Hospice with a great service when implementing the CPMS project. The team were always there for us and were never fazed by any questions or queries. They were a great support to us throughout” says Christina Eldridge, Information Manager.

12 Jan 2017

New Case Study Available

Bolton Hospice Go Live with their New T&A Interface – eradicating errors!


Having Staff.Care embedded within the organisation, Bolton Hospice reached the final phase of the project by implementing the T&A (Payroll) interface. “Staff.Care and the T&A works to the rules provided and therefore inconsistencies no longer occur. Now all the rules are established, an accurate and reliable payroll run is able to be delivered instantly” says Julie McArthur, Data & IT Manager at Bolton Hospice. Click for Case Study.

5 Oct 2016

New High Speed Staff.Care release!

Optimisation shows 75% reporting speed increase


SMI's new database design and querying optimisation for Staff.Care now providing faster reporting and quicker response times has been released! Speed test analysis shows Report Query times up to 75% faster and Page Loading upto 68% times faster - An impressive delivery!

26 Sept 2016

Staff.Care November Seminars being held throughout the UK

Come along and meet our customers


Speak to our customers directly at one of our Seminars. Our customers will provide presentations detailing their experiences of implementing Staff.Care and the SMI team are on hand to answer any questions you may have. This is a free seminar with lunch and refreshments provided. Complete the following form for attendance and availability. Staff.Care_Delegate_Request_Form.pdf

14 Sept 2016

BETA Testing Underway

East Cheshire Hospice BETA testing Staff.Care


The first of our BETA testers has been given the new version of Staff.Care with the new database design and querying optimisation to test. If all goes to plan we should be ready for full release within a month. Please watch this space as we will announce when this will be released.

12 Sept 2016

Staff.Care is proven

The facts speak for themselves


Staff.Care saves time and money. Staff.Care streamlines outdated paper-based systems and forces staff efficiencies. Click the following link to view real time and money savings. Staff.Care_Time_Cost_Benefits_Analyser_Sept16.pdf

16 Aug 2016

Staff.Care described as ‘A Business Critical System’.

Another successful Implementation


Our latest case study is available for the implementation at Spiral Health CIC. Having implemented Staff.Care, they are making use of the complete package which includes eRostering, Human Resources, Autofill, the Payroll Interface (T&A) and a Payroll Bureau Service. Everything staff related is now managed through Staff.Care. Click the following link to view the Spiral Health Case Study

22 Jun 2016

Another Text Messaging supplier working with SMI

FAST SMS now provides text messages directly from Staff.Care to your staff


SMI don’t dictate who your purchase your text message from, it’s entirely up to you to shop around for the best prices. However SMI confirms that FAST SMS can provide a seamless messaging service. Contact SMI for further details.

18 May 2016

NEW SMI Disaster Recovery Check Services.

Don’t just assume that your data is backed up correctly and don’t wait for a disaster


Ask yourself, is your data being backed up reliably? When were your procedures last tested? When were your procedures last audited? If a disaster should occur how confident are you that you would be quickly back to full functionality? Speak to SMI for more details

22 Apr 2016

Your wish is our command with custom reports for iCare

Another satisfied customer, Sophie from Paul Sartori


Paul Sartori required a custom report to output all patients that have been on books at any stage across all services within a given date range. SMI provided this report within 2 days of asking and it is easy to run using the custom SQL reporting within iCare. If there are any reports you WISH you had please don’t hesitate to contact the team at SMI for a quote!

14 Mar 2016

Automatic End of Year Leave Rollover

No more manual calculations, just click a button


Year End staff calculations and amendments made easy. Any bulk leave amendments can be uploaded quickly and the roll over can be completed within minutes. Contact the support team if you need any guidance.

3 Feb 2016

iCare Custom Reporting by SMI

SQL Reporting can accompany the many template reports available within iCare


iCare already covers the majority of your reporting requirements however there will always be times when bespoke reporting is required. SMI can provide this for you. Each SQL report will include a complete manual and on-line training by the team. Contact us today for more information.

5 Jan 2016

New Year – New Functionality

New Document Loader now Available


The new document uploading tool allows you to add useful policy files (word/pdf) and links to web sites for viewing by staff from their self-service portal. Each document/link can be set up to be viewed by unit(s) and security group(s) as required. Contact SMI for an upgrade and the release notes for all the new improvements.

15 Dec 2015

iCare continues to be popular amongst Hospices

Welcome Blythe House Hospice


Blythe House decided to implement iCare following excellent feedback from their sister organisation ‘Treetops Hospice’. “We are looking forward to the iCare implementation, especially being able to provide all our reporting for the next quarter” says Janet Dunphy, CEO.

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